Trends and tools for performance measurement in the healthcare sector

Anteprima

This article takes into consideration the new needs and the changes of the healthcare and the performance measurement tools. The research question is: do they fit? Are performance measurement tools coherent with the changes that are taking place in the healthcare sector? The conclusions are that Performance measurement tools are from the 1990s and they do not fit the needs of the 21st century patients any more.

Key-Words: Health and care organizations,  Performance Measurement, new needs, effectiveness