The Relational Control in Tourism Destinations: some empiric evidences
The Relational control is exerted within partnership of economic operators with different legal status, which are complementary in organization and production. Its aim is the efficient and effective use of resources by the partnership.
This research aims first of all to describe briefly a managerial control system (formed by formal and informal mechanisms, instruments used ex ante, in itinere, ex-post) to exert the relational or inter-organizational control, and then to check, through a survey, the use of this kind of inter-organizational control system within a sample of 249 Destination Management Organization (DMO) existing in 31 different world countries.
The main research questions is: “Does the sample of DMOs use an inter-organizational system control towards their partners”? If yes, the research explores the mechanisms and instruments used by DMOs at the moment or that will be used in the middle term; if not, the research explores the conceptual and/or economic obstacles that prevent or delay their implementation.
Keywords: Relational control, Destination, Destination Management Organization.
Cataldo V. (2015), Il controllo relazionale nelle destinazioni Turistiche: alcune evidenze empiriche, Management Control, 3, pp. 23-48, Doi: 10.3280/MACO2015-003003
